Company Description

ONE derland Enterprise is a successful Perth-based business with extensive commercial interests in Indonesia and Australia. Initially started as an Education Agent and a professional English School in Bali, Jakarta, and Surabaya, the company has since expanded to Immigration Consultancy and energy business. With over 10 years of experience, ONE derland Enterprise has developed a resort in Gili Trawangan, Indonesia, and established a recruitment agency. Our organization is goal-driven, professional, and deeply invested in our people. We work hard, play hard, and are a force to be reckoned with.

Responsibilities:

• Manage all bookings and reservations across OTAs.
• Handle guest communication (pre-arrival, in-stay, post-stay).
• Maintain and optimize the booking platform and CRS.
• Manage and update Channel Manager (STAAH) and pricing.
• Execute and refine the guest communication guidebook.
• Monitor online reviews and ensure timely responses.
• Conduct daily competitor rate checks.
• Ensure pricing and promotions are consistent across all channels.
• Update daily booking forecasts and communicate changes to relevant teams.

Qualifications:

• Minimum 1 year of experience in Reservations, OTA management, or Front Office (hospitality preferred).
• Understanding of OTA systems, CRS, and Channel Manager (STAAH is a plus).
• Detail-oriented with strong analytical skills.
• Strong communication skills, professional and responsive.
• Able to learn and adapt quickly, especially in booking data and analytics.
• Preferably based in Bali or willing to work in Denpasar.