Responsibilities:

• Manage all bookings and reservations across OTAs.
• Handle guest communication (pre-arrival, in-stay, post-stay).
• Maintain and optimize the booking platform and CRS.
• Manage and update Channel Manager (STAAH) and pricing.
• Execute and refine the guest communication guidebook.
• Monitor online reviews and ensure timely responses.
• Conduct daily competitor rate checks.
• Ensure pricing and promotions are consistent across all channels.
• Update daily booking forecasts and communicate changes to relevant teams.

Qualifications:

• Minimum 1 year of experience in Reservations, OTA management, or Front Office (hospitality preferred).
• Understanding of OTA systems, CRS, and Channel Manager (STAAH is a plus).
• Detail-oriented with strong analytical skills.
• Strong communication skills, professional and responsive.
• Able to learn and adapt quickly, especially in booking data and analytics.
• Preferably based in Bali or willing to work in Denpasar.